9+ mon, 4+ week ago   (856+ words) The Marriott-Sonder fallout led to travel chaos for its customers and eroded trust in the Marriott brand. The meltdown was a lesson in how not to handle a crisis, PR experts said. The companies did not take accountability and lost…...

10+ mon, 16+ hour ago   (802+ words) Marriott ended its partnership with Sonder, leaving guests with canceled reservations. Travelers face refund delays and confusion after Sonder's abrupt shutdown and bankruptcy filing. An expert advises filing credit card chargebacks quickly to get refunds. Marriott-Sonder guests are describing chaos,…...

8+ mon, 6+ day ago   (419+ words) Global hospitality company Hilton will remove a Minnesota hotel from its network, after a video surfaced indicating it still refused to house agents from the Department of Homeland Security despite the hotel saying it had addressed the problem. Employees at…...

8+ mon, 1+ week ago   (132+ words) Global hospitality company Hilton will remove a Minnesota hotel from its network, after a video surfaced indicating it still refused to house agents from the Department of Homeland Security (DHS) despite the hotel saying it had addressed the problem. Employees…...

8+ mon, 1+ week ago   (806+ words) Hilton Hotels said it is removing a Minneapolis-area Hampton Inn from its system after an undercover video appeared to show an employee claiming immigration agents were not allowed to stay on the property. Hilton announced the move on social media…...

8+ mon, 1+ week ago   (346+ words) Hilton Hotels announced early Tuesday that it will “remove” a Minnesota “franchise hotel from our system” after it was again caught denying rooms to Department of Homeland Security (DHS) agents investigating local fraud. This is the result of an undercover…...

8+ mon, 1+ week ago   (709+ words) “We do not discriminate against any individuals or agencies and apologize to those impacted,” Everpeak Hospitality said Hilton said Tuesday that it is removing a Minnesota hotel from its systems after a video showed that the franchisee continued to deny…...

8+ mon, 1+ week ago   (144+ words) Hilton Worldwide Holdings has removed from its system the ‍Minneapolis hotel that ‍canceled the bookings of Immigration and Customs Enforcement ⁠agents, the hotel operator said in a post on X on ​Tuesday. Hilton Worldwide Holdings has…...

8+ mon, 1+ week ago   (293+ words) A Minnesota hotel that wouldn't allow federal immigration agents to stay there this month is apologizing and saying the refusal violated its own policies. The Department of Homeland Security had accused the global Hilton hotel chain of a “coordinated” effort…...

8+ mon, 2+ week ago   (949+ words) Marriott International (MAR), one of the world’s largest hotel chains, had a year of notable achievements and a few setbacks. The chain behind brands such as The Ritz-Carlton, St. Regis, and JW Marriott operates more than 30 brands and nearly 9,600 properties…...